Privacy policy

Last updated: November 2, 2025

Trenvit operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Trenvit is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy will apply in relation to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we refer to data that identifies or can reasonably be linked to you. Personal information does not include data that has been anonymized or aggregated.

Depending on your interactions with our Services, we may collect or process the following categories of personal information:

  • Contact details: Name, address, billing and shipping information, phone number, and email.

  • Financial information: Credit/debit card details, transaction data, and payment confirmations.

  • Account information: Username, password, preferences, and account settings.

  • Transaction information: Details of products viewed, added to your cart, wishlisted, purchased, or returned.

  • Communications: Information provided in your correspondence with us (e.g., support inquiries).

  • Device information: Browser type, IP address, and network details.

  • Usage information: How you interact with our site, including navigation behavior and engagement patterns.

How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, or contact us.

  • Automatically: Through cookies and similar technologies when you browse or use our Services.

  • From service providers: Such as payment processors, shipping partners, or analytics providers.

  • From business partners or third parties: When permitted by applicable laws.

How We Use Your Personal Information

We use your personal information for the following purposes:

1. Provide, Tailor, and Improve Services

To process orders, handle payments, manage your account, fulfill deliveries, process returns, and enhance your overall shopping experience.

2. Marketing and Advertising

To send promotional offers, updates, and personalized product recommendations via email, text, or online advertisements.

3. Security and Fraud Prevention

To verify identities, prevent unauthorized transactions, detect fraudulent activity, and ensure a safe shopping experience.

4. Communication

To respond to your inquiries, provide customer support, and keep you informed about your orders or account.

5. Legal Compliance

To meet legal obligations, respond to lawful requests, or defend against claims.

How We Share Personal Information

We may share your personal information with trusted third parties, including:

  • Shopify: Our e-commerce platform provider.

  • Service providers: For order fulfillment, payment processing, shipping, and data analytics.

  • Marketing partners: To display relevant advertisements or promotions.

  • Affiliates: Within our corporate group.

  • Legal entities: When required by law or to protect our rights.

Relationship with Shopify

Our store is hosted by Shopify, which processes data on our behalf. Shopify may use personal information to improve and secure its platform.
To learn more about Shopify’s privacy practices, visit the Shopify Privacy Policy.

Third-Party Links

Our website may contain links to external sites not operated by Trenvit.
We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for children under the age of majority.
We do not knowingly collect data from minors. If you believe your child has provided personal information, please contact us at info@trenvit.com to have it removed.

Data Security and Retention

We implement reasonable technical and organizational measures to protect your personal information.
However, no online system is completely secure, and we cannot guarantee absolute security.

We retain your personal data only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information.

  • Deletion: Ask us to delete your information.

  • Correction: Request corrections to inaccurate data.

  • Portability: Request data transfer to another service.

  • Withdraw Consent: Revoke consent for certain processing activities.

  • Opt-Out: Unsubscribe from marketing emails at any time using the link provided in our messages.

To exercise these rights, please contact us at info@trenvit.com.
We may need to verify your identity before processing your request.

International Data Transfers

Your data may be transferred and processed outside your country, including to the United Kingdom or other regions where Shopify and our partners operate.
When transferring personal information, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place.

Policy Updates

We may update this Privacy Policy periodically to reflect new practices or regulatory requirements.
All updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions or concerns regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@trenvit.com
Address: Shelton Street, ENG, WC2H 9BH, United Kingdom
Data Controller: Trenvit